Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Merchandise must be returned NEW, UNWORN, & UNWASHED with any original tags attached.
The return address is set by default to the printful facility as it shown on the image below. Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273. The contact phone number is 727-265-2814. Email address is email@example.com.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026. The contact phone number is 727-265-2814. Email address is firstname.lastname@example.org.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Reasons for Returns
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.